Pricing
Flat, transparent pricing per seat.
No hidden setup fees, no per-ticket surcharges. Pick a tier, or talk to us about a custom blend across services.
Prices shown are illustrative starting rates per agent, per month — final pricing depends on coverage hours, channel mix, and volume. Get an exact quote →
Starter
$[999]/ seat / mo
For small teams testing outsourced support for the first time.
- 1–5 dedicated agents
- Single channel (chat or email)
- Business-hours coverage
- Monthly performance report
- Shared team lead
Most Popular
Growth
$[1,499]/ seat / mo
For scaling teams that need multichannel coverage and real reporting.
- 5–50 dedicated agents
- Voice, chat, and email combined
- Extended or 24/7 coverage available
- Live performance dashboard
- Dedicated team lead
- Quarterly business reviews
Enterprise
Custom
For organizations needing custom SLAs, compliance, or multi-region delivery.
- 50+ agents, multi-region
- All channels, including back office
- Custom SLA & compliance terms
- Dedicated account director
- Monthly business reviews
- Priority onboarding (<10 days)
Compare tiers
What's included at each level.
| Feature | Starter | Growth | Enterprise |
|---|---|---|---|
| Dedicated agents | 1–5 | 5–50 | 50+ |
| Coverage hours | Business hours | Extended / 24/7 | 24/7, multi-region |
| Channels | 1 channel | Voice, chat, email | All channels + back office |
| Reporting | Monthly report | Live dashboard | Live dashboard + custom KPIs |
| Team lead | Shared | Dedicated | Dedicated + account director |
| Onboarding time | ~14 days | ~10–14 days | <10 days priority |
| Compliance support | — | Custom terms | |
| Business reviews | — | Quarterly | Monthly |
Pricing FAQ
Common questions about how billing works.
No separate setup fee for Starter and Growth tiers. Enterprise engagements with custom integrations may include a one-time onboarding cost, quoted upfront.
Yes — most clients blend service types (e.g. Growth-tier support plus a handful of back-office seats). We'll quote a blended rate.
Ticket volume, response and resolution times, CSAT, and agent-level performance, updated in real time and exportable on demand.
Yes, annual commitments typically receive a discount over month-to-month pricing — ask your account rep for current terms.