FAQ
Answers before you book a call.
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General
Getting started
Most teams launch within 10–14 days of contract signing, including recruitment, training, and a shadowed soft-launch period. Enterprise priority onboarding can be under 10 days.
Yes. We staff follow-the-sun schedules or fixed shifts depending on your needs, drawing from delivery centers in Karachi, Manila, Nairobi, Bogotá, and Lisbon.
From early-stage startups needing 1–2 agents to enterprise programs with 100+ seats across regions. Our tiered pricing is built to fit both.
Services & delivery
How the work actually gets done
Agents are trained directly in your existing stack — Zendesk, Intercom, Salesforce, HubSpot, or a custom internal tool — no migration required.
Yes, most Growth and Enterprise tier agents are cross-trained across voice, chat, and email. Starter tier is scoped to a single channel to keep quality high at lower volume.
Yes — agents assigned to regulated industries (healthcare, insurance, finance) complete additional certification. See our Industries page for details.
Pricing & billing
Contracts, costs, and changes
A flat monthly rate per seat, with tiers based on skill level and coverage hours. See our pricing page for current tiers.
No separate setup fee for Starter and Growth tiers. Enterprise engagements with custom integrations may include a one-time onboarding cost, quoted upfront.
Yes — seats can be added with 5 business days' notice, and reduced at the end of any monthly billing cycle.
Underperforming agents are coached, retrained, or replaced at no additional cost — quality issues are on us to fix, not something you pay twice for.